Questions before ordering? Check here first!
While we attempt to address many common concerns and questions in our FAQ section, we realize that we can't possibly anticipate everything. If you do not see the answer to your question below, please contact our Customer Service department Monday through Friday, 8:30am - 5:30pm US-EST, at 1.866.203.9442 or email us at fabric_info@mohairfabric.com and we will be happy to assist you.
Belgium. For hundreds of years, the Belgians have been the leading weavers of the highest quality Mohair yarns. Their dying and weaving processes continue to produce the finest Mohair fabrics in the world.
Q
How does our Mohair compare to others on the market?
A
Our Mohair textiles are 100% Mohair to the face. Many lower priced Mohairs are blended with other fibers and so do not have the true look and texture of Mohair. Our Mohair is also processed to have a soft texture, not the scratchiness that lower quality Mohair may possess.
Q
What is a Color Swatch?
A
A Color Swatch is a small piece of fabric that provides you with the general color of the fabric without investing money in a large piece of fabric. Our Color Swatches are large (approximately 6"x 6"). Color Swatch colors may vary slightly from the actual fabric you receive, but will be within accepted industry standards for color variation.
Click here for our full selection of swatches.
Q
Why should you take advantage of the Mohairfabric.com Color Swatch Program?
A
Consider our Color Swatch Program like purchasing that sample can of paint before painting the entire room. We think that once you see a sample of the fabric in your home or business, see the brilliant color and feel the quality texture and thickness, you will feel completely at ease with your purchase.
Click here for our full selection of swatches.
Q
What is Mohairfabric.com's Return Policy?
A
We do not accept returns for fabric which has been cut or processed. Goods must be inspected within 10 days of receipt for flaws or damage. No returns will be allowed beyond the 10 day inspection period. We strongly recommend purchasing a color swatch before ordering to be sure the fabric meets your needs.
Q
Are swatches returnable?
A
No, swatches are not returnable. As with all goods, please inspect your order immediately. We allow 10 days for you to address any issues with the order. If there was an error on our part, please contact our Customer Service department within the 10 day period (Monday - Friday, 8:30am - 5:30pm US-EST) at 866.203.9442 and we will send you the correct color.
Q
Questions about our fabric?
A
EMAIL: fabric_info@mohairfabric.com
PHONE: 1.866.203.9442 (Monday-Friday, 8:30am and 5:30pm US-EST)
Q
What if I don't want to give my credit card over the Internet?
A
That's fine, simply contact our Customer Service department at 866.203.9442 (Monday - Friday, 8:30am -5:30pm US-EST) and we will be happy to take your information and process your information over the phone.
Q
Questions about your bill?
A
EMAIL: order_info@mohairfabric.com Please include your name, order number, email address and telephone number in your email along with your question for prompt and accurate service.
PHONE: 1.866.203.9442 (Monday-Friday, 8:30am-5:30pm US-EST) Please have your order information ready for accurate and timely service.
